Return & Refund Policy

After you receive your items, during 30 days, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact.

Furthermore, and due to health and hygiene reasons, you have no right to return in-ear products if such product’s packaging has been opened, meaning that the packaging seals are broken.

You are responsible for the shipping of returned items back to dyplay. Items lost in transportation will not be compensated for.

Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery.

Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.

For exchanges and returns send an email to support@dyplay.com.

Shipping

To return your product, you should mail your product to: Fifth Floor, Xinhongzheng Science and Technology Park, No. 8 Shenbao Road, Tielukeng Village, Qishi Town, Dongguan, Guangdong Province,China 523506 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The money will be refunded to your original method of payment within 15 days after we received and inspect the product.